Shipping Policy for Moontopin

Updated on: March 12, 2025

At Moontopin, we are dedicated to ensuring that your products are delivered safely and promptly. Please review our shipping policy below:

1. Order Processing

  • Processing Time: Orders are typically processed and shipped within 3-5 business days after payment confirmation.
  • Custom Orders: For custom or special orders, processing times may vary. Any specific timelines will be communicated at the time of purchase.

2. Shipping Methods and Delivery

  • Domestic & International Shipping: We offer reliable shipping options for both domestic and international orders.
  • Packaging: All items are carefully packaged to ensure they arrive in perfect condition.
  • Tracking: Once your order is dispatched, you will receive a tracking number via email to monitor its progress.

3. Shipping Charges

  • Calculation: Shipping fees are calculated based on the destination, size, weight, and value of the order.
  • Customs and Duties: For international shipments, any applicable customs fees, taxes, or duties are the responsibility of the buyer.

4. Risk and Insurance

  • Transfer of Risk: The risk of loss or damage passes to you once the shipment is handed over to the carrier.
  • Insurance: We recommend purchasing shipping insurance for high-value items if desired.

5. Delivery Delays

  • Estimated Delivery Times: While we strive to meet delivery estimates, delays may occur due to unforeseen circumstances such as weather, customs processing, or carrier issues.
  • Assistance: If you experience significant delays or have concerns about your shipment, please contact our customer service team.

6. Contact Us

For any questions or assistance regarding your shipment, please reach out to us at:

Thank you for choosing Moontopin. We appreciate your business and are committed to delivering your order with care and efficiency.