Sales Policy for Moontopin

Effective Date: November 26, 2024

Welcome to Moontopin, your go-to destination for premium, handcrafted art and imagery. Our commitment is to provide exceptional products and a seamless shopping experience. This Sales Policy outlines the terms and conditions that govern the purchase of goods from Moontopin.

1. Ordering Process

When you place an order with Moontopin, you are agreeing to purchase the selected products subject to our terms and conditions. All orders are subject to acceptance and availability. If a product is out of stock or unavailable, we will notify you immediately and provide a refund or alternative options.

  • How to Order: Simply browse our website at https://moontopin.com, select the items you wish to purchase, and proceed to checkout. You will be prompted to fill out your shipping details and choose a payment method. Upon completion, you will receive an order confirmation email with your purchase details.

  • Order Confirmation: Once your order is placed, an order confirmation will be sent to the email address provided. Please ensure all details are correct. If you need to make any changes to your order, contact us at info@moontopin.com immediately before shipment.

2. Payment Methods

We accept a variety of secure payment methods, including but not limited to:

  • Credit and debit cards (Visa, MasterCard, American Express, etc.)
  • PayPal

Payments are processed securely through our trusted payment gateways to ensure your information is safe.

3. Pricing

All prices listed on Moontopin’s website are in USD and inclusive of applicable taxes. We reserve the right to change prices at any time without prior notice. Prices may fluctuate due to promotions, discounts, or other factors, and these changes will be updated on our website.

  • Promotions and Discounts: Special offers and discounts are available from time to time and may have specific terms and conditions. Check our website frequently for updates.

4. Shipping & Delivery

We strive to ensure timely delivery for all orders. Shipping times may vary based on your location and the shipping method selected during checkout.

  • Shipping Rates: Shipping costs are calculated at checkout based on the weight of your order and your shipping address.
  • Delivery Time: Standard delivery typically takes between 5 to 7 business days. Expedited options are available at checkout for faster delivery.
  • International Shipping: We also offer international shipping. International shipping times and rates will vary based on the destination.

If there are any delays in shipping, we will notify you via email with updated tracking information.

5. Returns & Exchanges

Your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a return and exchange policy subject to the following conditions:

  • Return Period: You may return most items within 30 days from the date of receipt.
  • Condition of Products: Products must be unused, in their original packaging, and in resellable condition.
  • Exclusions: Custom or personalized items cannot be returned or exchanged.
  • How to Initiate a Return: To return an item, contact our customer service team at info@moontopin.com with your order number and the reason for your return. We will provide you with return instructions.

Once we receive your return, we will issue a refund to your original payment method, excluding any shipping charges unless the item is defective or incorrect.

6. Product Information

We make every effort to display our products as accurately as possible. However, due to varying monitor settings, actual product colors may vary slightly from what appears on your screen. Additionally, all product descriptions are written with great care to ensure accuracy, but we cannot guarantee that all content is free of errors.

  • Availability: Our product availability is subject to change based on stock levels. If a product becomes unavailable after you’ve placed an order, we will notify you and offer alternatives or a full refund.

7. Customer Service

At Moontopin, customer satisfaction is our top priority. If you have any questions or issues with your order, we are here to assist you.

  • Contact Information:
    • Email: info@moontopin.com
    • Phone: (618) 985-3227
    • Address: 905 Marilyn Dr, Carterville, Illinois (IL)

Our customer service team is available Monday to Friday from 9 AM to 5 PM (Central Time) and will respond to inquiries within 24-48 hours.

8. Privacy and Security

Moontopin is committed to protecting your privacy and ensuring the security of your personal information. We use industry-standard encryption protocols to safeguard your payment and shipping information. Please refer to our Privacy Policy for more details on how we collect and use your data.

9. Terms & Conditions

By placing an order with Moontopin, you agree to be bound by our terms and conditions, including this Sales Policy, our Privacy Policy, and all other policies found on our website. Moontopin reserves the right to amend this policy at any time. Please review our policies periodically to stay informed of any updates.

For any further inquiries or assistance, feel free to contact us at info@moontopin.com.

By following this policy, Moontopin ensures transparency and a smooth experience for customers. Let me know if you would like me to adjust or add anything further to this!