Refund and Returns Policy for Moontopin

Updated on: March 12, 2025

At Moontopin, we take pride in our carefully curated, high-quality products. Your satisfaction is our priority, and we strive to ensure that every purchase meets your expectations. If you experience any issues with your order, please review our policy below:

1. Final Sale

  • Most products purchased on Moontopin are considered final sale due to their unique and personalized nature.
  • Returns or exchanges are available only if the product is defective, damaged upon arrival, or significantly not as described.

2. Damaged or Defective Products

  • If your product arrives damaged or is defective, please contact us within 7 days of receipt at info@moontopin.com or call (618) 985-3227.
  • Provide your order number, a description of the issue, and clear photographic evidence.
  • Upon verification, we will offer a refund, replacement, or repair based on your preference and product availability.

3. Not as Described

  • If the item you received is significantly different from its online description, please notify us within 7 days of delivery.
  • We may request additional documentation or photos to assess the discrepancy. If your claim is validated, we will arrange for a refund or exchange.

4. Return Procedure

  • Once your return request is approved, we will provide detailed instructions for returning the product in its original condition and packaging.
  • For returns due to our error or defective items, Moontopin will cover the return shipping costs.
  • For returns initiated due to a change of mind, the customer is responsible for the return shipping fees, and any original shipping charges may not be refunded.

5. Refund Processing

  • After we receive and inspect the returned product, approved refunds will be processed within 7-10 business days.
  • Refunds will be issued to the original payment method used during purchase.

6. Custom or Personalized Orders

  • Custom or personalized products are non-returnable unless they arrive damaged, defective, or are significantly not as described.
  • Please review any specific terms provided at the time of purchase for custom orders.

If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact our customer support team at info@moontopin.com or call (618) 985-3227.